Download Service Support

Our customer service organization is dedicated to helping you take full advantage of your download service. Download Support For help downloading or questions regarding your download account, contact gracenote@flexnetoperations.com or call +1-888-715-4687 (within the U.S.) or +1-408-642-3965 (outside the U.S.).

For urgent matters outside of U.S. business hours, you can page the on-call support representative by calling the phone numbers listed above.

Gracenote Product Support

For Gracenote product-related questions, contact gngracenotedevelopersupport@nielsen.com.